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Critical Incident Management 


In line with evidence-based best practice, we are committed to providing tailored Critical Incident Management programs that are both incident-specific and person-specific.  Our focus on staff engagement and the crucial role of supervisors and line managers in an organisation’s response can minimise the subsequent symptom levels and unplanned absences following a critical incident.  Our service focuses on authentic staff engagement and typically includes:


  • Initial phone triage

  • Decision on best response

  • Experienced health care professional response from the outset

  • Advice based on best clinical practice

  • Confirmation of specific details

  • Appropriate and correct allocation of resources

  • Appropriate timing and follow-up

  • Building capacity and capability of Supervisors